ANGER FIRST AID

Sometimes people get angry at work. Here is a guide to help someone who has lost it.

Dealing with anger and other strong feelings involves three phases
•    Acknowledgement that anger, and other strong feelings can be a natural response to workplace problems

•    Adopt self-regulation techniques to build confidence

•    Formulate ideas on what needs to happen next with the help of another person

 

We’ve called it CABIN to evoke a feeling of being safely holed up in a log cabin, (whilst hiding out with Bambi and Thumper).

 

The CABIN process is one that you can use with anyone that needs help calming down including yourself.

 

Contain: help the angry person feel contained by talking to them, or taking them away from who or whatever is making them angry.

 

Acknowledge: acknowledge the angry persons’ anger and don’t try to ignore what has just happened.

 

Body: try to help them get grounded physically and calm down. This can be getting them to sit down, go outside and breath some fresh air, even giving them a hug. Often it helps, to help them, by regulating your own breathing, lengthening your breath and if it helps, counting one-two-three slowly out loud. Keep going until their breathing has normalized.

 

Identify: ask the angry person what they are worried about right now.

 

Next steps: work out together what the next steps should be, including whether you can contact a friend or a support service.

 

Print this out and try to remember it next time you encounter someone angry at work (including yourself).

 

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