ANGER FIRST AID
Sometimes people get angry at work. Here is a guide to help someone who has lost it.
Dealing with anger and other strong feelings involves three phases
• Acknowledgement that anger, and other strong feelings can be a natural response to workplace problems
• Adopt self-regulation techniques to build confidence
• Formulate ideas on what needs to happen next with the help of another person
We’ve called it CABIN to evoke a feeling of being safely holed up in a log cabin, (whilst hiding out with Bambi and Thumper).
The CABIN process is one that you can use with anyone that needs help calming down including yourself.
Contain: help the angry person feel contained by talking to them, or taking them away from who or whatever is making them angry.
Acknowledge: acknowledge the angry persons’ anger and don’t try to ignore what has just happened.
Body: try to help them get grounded physically and calm down. This can be getting them to sit down, go outside and breath some fresh air, even giving them a hug. Often it helps, to help them, by regulating your own breathing, lengthening your breath and if it helps, counting one-two-three slowly out loud. Keep going until their breathing has normalized.
Identify: ask the angry person what they are worried about right now.
Next steps: work out together what the next steps should be, including whether you can contact a friend or a support service.
Print this out and try to remember it next time you encounter someone angry at work (including yourself).
Listen to Welcome to Angerland Angerland